We offer shipping to UK. Whenever possible we use a local logistics service to keep delivery costs as low as possible.
If you’re not happy with your item, please get in touch with us so we can discuss the issue and either send a replacement product or refund.
To return your product, you should contact our customer service team for the appropriate returns address prior to returning the item.
Overall a shipping times are 5-7 days. If the product is made to order up to 3 weeks
Specific countries may experience longer delivery periods due to delays at customs and an additional period may have to be allowed. Unfortunately this added period is out of our control and due to domestic customs.
All of our products come with a 14 day refund period, if you have a problem just let us know and we will do our best to help.
Please ensure all orders on our website are correct as they are immediately passed to our processing team to prepare your delivery. Once an order is submitted we are unable to cancel your order.
Customers are responsible for ensuring they have entered a correct delivery address. Your items will be sent to the exact delivery address stated on your order and if this is incorrect or your address is changed within the estimated delivery time we unfortunately cannot reimburse you if your order does not make its way to you.
If you have made a mistake when ordering an item please get in touch and we will endeavour to update your delivery address if your item(s) have not been dispatched.
If an item is ordered to an address which is accessible by other people such as a workplace or shared accomodation (e.g. university halls of residence) you are responsible for the collection of all items and Cuddly-Angels.com will not cover any stolen or missing items in such scenario.
Return Shipping Costs
Customers are responsible for paying their own shipping costs when returning an item.